We want you to feel confident with every Accurate Liquid purchase. Here's what to know about returns, refunds, and getting the help you need.
Customer care
Email your order number and reason for the return.
Our team will respond within 2 business days.
Send the eligible item securely packed for inspection.
Approved refunds are processed within 5–7 business days.
Need assistance?
Our team is ready to help with your request.
7 days
Return window from delivery
2 business days
Typical response to a return request
5–7 days
Refund processing after approval
The details
Review each policy before starting your return so you know what to expect at every stage.
Before you return
Products may be returned within 7 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging. Products that have been opened, used, or damaged by the customer are not eligible for returns.
Start a request
To request a return, email us at accurateliquid@gmail.com with your order number, the product you wish to return, and the reason for the return. Our team will review your request and respond within 2 business days with instructions.
Shipping information
Return shipping costs are the responsibility of the customer unless the product was received damaged or defective. Please ensure the product is securely packed to prevent damage during transit. We recommend using a trackable shipping method.
Your refund
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited to your original payment method.
We're here to help
If you receive a damaged or defective product, contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you.
Need something else?
We currently do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order. For any questions, our team is happy to help at accurateliquid@gmail.com.
Contact our team with your order details. We'll help you understand the next steps for your return or refund.
accurateliquid@gmail.com